{"id":12170,"date":"2022-04-19T15:02:03","date_gmt":"2022-04-19T15:02:03","guid":{"rendered":"https:\/\/www.totalreality.nl\/?page_id=12170"},"modified":"2022-11-22T09:16:19","modified_gmt":"2022-11-22T09:16:19","slug":"unburden-the-support-department-with-mr-and-ar-maintenance","status":"publish","type":"page","link":"https:\/\/www.totalreality.nl\/en\/unburden-the-support-department-with-mr-and-ar-maintenance\/","title":{"rendered":"Unburden the support department with MR and AR maintenance"},"content":{"rendered":"<a class=\"skip-link screen-reader-text\" href=\"#main-content\">Skip to content<\/a><header class=\"site-header default\" role=\"banner\"><div class=\"wrap\"><figure class=\"default\"><img decoding=\"async\" src=\"https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/09\/wat-is-mixed-reality.jpeg\"\/><\/figure><div class=\"title-area\"><h3>Why and how you can unburden your support department with AR and MR<\/h3><h1><\/h1><\/div><ul class=\"sidewidget default\"><li><a target=\"_self\" href=\"https:\/\/www.totalreality.nl\/en\/request-a-demo\/\">Request a demo!<\/a><\/li><li><a target=\"_self\" href=\"https:\/\/www.totalreality.nl\/en\/contact\/\">Contact us<\/a><\/li><span class=\"spotlight\">Get introduced with XR<\/span><\/ul><\/div><\/header>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h2 class=\"wp-block-heading\" id=\"definitie-mr\">Unburden the support department with MR and AR maintenance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The importance of maintenance and support for companies is growing enormously. But the support department often faces problems that make it impossible to provide the desired service. But how do you unburden the support department to provide the best possible service? This is possible with MR and AR maintenance!<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When only one technician has specific knowledge about a machine asset and that person is already fully scheduled with other maintenance, for example, machine downtime becomes higher and higher, resulting in dissatisfied end users. New technicians often lack the right experience and information about a particular asset to solve the problem. Offering efficient remote assistance is the solution to unburden the support department. The current (video) calling can be much more effective. It is time to innovate. Remote support can be done by using augmented reality (AR) or mixed reality (MR).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As described in our step-by-step plan \u2018<a href=\"https:\/\/www.totalreality.nl\/in-4-stappen-uw-maintenance-support-optimaliseren\/\">In 4 stappen maintenance &amp; support succesvol optimaliseren voor uw organisatie<\/a>\u2019, it is important to first determine what your current and desired situation is, in order to then determine what you want to use AR or MR for. Define a specific case to get started. Innovate in sprints and then expand.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, do you only have one technician with the right knowledge about a particular asset? Then the use case you can focus on is: &#8216;Remote end-user support using AR&#8217;. By being very specific you will see results faster. Below we have described the added value of the techniques for you. &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support6-totalreality-1024x683.jpg\" alt=\"AR maintenance\" class=\"wp-image-2166\" srcset=\"https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support6-totalreality-1024x683.jpg 1024w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support6-totalreality-300x200.jpg 300w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support6-totalreality-768x512.jpg 768w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support6-totalreality-1536x1024.jpg 1536w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support6-totalreality-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h2 class=\"wp-block-heading\" id=\"mr-praktijk\">The use of AR or MR for your support department contributes to:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Work faster and more efficient<\/strong><br>Because the right information can be projected in the right place, the mechanics have the right information available. In addition, the mechanic can be directly supported by a colleague who looks along via a <a href=\"https:\/\/www.microsoft.com\/nl-nl\/hololens\" target=\"_blank\" rel=\"noreferrer noopener\">Hololens<\/a>.<br><\/li>\n\n\n\n<li><strong>More efficient use of your employees <\/strong><br>Before your technicians travel to a breakdown, it can be determined how much manpower is needed. This avoids having too little manpower available for urgent malfunctions and preventing the mechanics from getting in each other&#8217;s way for minor malfunctions.&nbsp;<br><\/li>\n\n\n\n<li><strong>Faster induction of new technicians <\/strong><br>New forces often lack the knowledge and experience to send them out on their own. The use of AR or MR makes it possible to train the new mechanics faster. In addition, remote assistance from experienced mechanics is also possible.<br><\/li>\n\n\n\n<li><strong>Satisfied end users<\/strong> <br>The many benefits that AR and MR technology bring result in better service. Machine downtime is reduced, the first-time-fix rate will be higher and information from previous maintenance is documented. All resulting in satisfied end users.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support3-1024x683.jpg\" alt=\"AR support\" class=\"wp-image-2171\" srcset=\"https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support3-1024x683.jpg 1024w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support3-300x200.jpg 300w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support3-768x512.jpg 768w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support3-1536x1024.jpg 1536w, https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/maintenance-support3.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>By starting to innovate in a timely manner, you will see the many benefits that AR or MR bring. A tip from Total Reality: &#8220;Just start, but with a plan.&#8221;.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Want to know more or augmented or mixed reality? In the blogs below, we explain the techniques and you will discover real-world applications:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li><a href=\"https:\/\/www.totalreality.nl\/wat-is-augmented-reality\/\">What is augmented reality?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.totalreality.nl\/wat-is-mixed-reality\/\">What is mixed reality?<\/a><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover alignfull has-parallax\" style=\"min-height:600px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-70 has-background-dim\"><\/span><div role=\"img\" class=\"wp-block-cover__image-background wp-image-694 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/01\/Masterphoto.nl_20190314-012.jpg)\"><\/div><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Curious about our Mixed Reality solutions?<\/h2>\n\n\n\n<p class=\"has-text-align-left has-large-font-size wp-block-paragraph\">Benieuwd naar wat MR voor uw bedrijf of product kan betekenen? <br>Sc<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Curious about what MR can do for your company or product?<br>Register for a free webinar or contact us for an appointment.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-pink-background-color has-background wp-element-button\" href=\"https:\/\/www.totalreality.nl\/aanmelden-demo\/\" style=\"border-radius:4px\">Demo sign up<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-pink-background-color has-background wp-element-button\" href=\"https:\/\/www.totalreality.nl\/contact\/\" style=\"border-radius:4px\">Make an appointment<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-black-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Related cases<\/h4>\n\n\n\n<h2 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Our work<\/h2>\n\n\n<div class=\"case-slider\"><ul class=\"display-posts-listing slider\"><li class=\"listing-item\"><a class=\"image\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/autoliv-mixed-reality-mr-instructions-app\/\" tabindex=\"0\"><div class=\"img-block\" style=\"background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/05\/Thumb-Autoliv-Mixed-Reality-Instructions-Hololens-app.jpg)\"><\/div><\/a> \n\t\t\t\t\n\t\t\t\t<a class=\"title\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/autoliv-mixed-reality-mr-instructions-app\/\" tabindex=\"0\">Autoliv Mixed Reality Instructions<\/a> \n\t\t\t\t<span class=\"category-display\"><span class=\"category-display-label\"><\/span>\n\t\t\t\t<a href=\"https:\/\/www.totalreality.nl\/en\/solution\/maintenance-support-en\/\" tabindex=\"0\">Process Optimalization<\/a><\/span><\/li><li class=\"listing-item\"><a class=\"image\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/heisterkamp-ar-app\/\" tabindex=\"0\"><div class=\"img-block\" style=\"background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/05\/Thumb_Heisterkamp-AR-app.jpg)\"><\/div><\/a> \n\t\t\t\t\n\t\t\t\t<a class=\"title\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/heisterkamp-ar-app\/\" tabindex=\"0\">Heisterkamp AR-app<\/a> \n\t\t\t\t<span class=\"category-display\"><span class=\"category-display-label\"><\/span>\n\t\t\t\t<a href=\"https:\/\/www.totalreality.nl\/en\/solution\/marketing-sales-en\/\" tabindex=\"0\">Marketing &amp; Sales<\/a><\/span><\/li><li class=\"listing-item\"><a class=\"image\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/emsflower\/\" tabindex=\"0\"><div class=\"img-block\" style=\"background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/thumbnail-emsflower-hololens-app-totalreality.jpg)\"><\/div><\/a> \n\t\t\t\t\n\t\t\t\t<a class=\"title\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/emsflower\/\" tabindex=\"0\">Emsflower Mixed Reality Solution<\/a> \n\t\t\t\t<span class=\"category-display\"><span class=\"category-display-label\"><\/span>\n\t\t\t\t<a href=\"https:\/\/www.totalreality.nl\/en\/solution\/maintenance-support-en\/\" tabindex=\"0\">Maintenance &amp; Support<\/a><\/span><\/li><li class=\"listing-item\"><a class=\"image\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/maars-living-walls-m923-ar-app\/\" tabindex=\"0\"><div class=\"img-block\" style=\"background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2020\/03\/Thumb_Maars_m923_wall.jpg)\"><\/div><\/a> \n\t\t\t\t\n\t\t\t\t<a class=\"title\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/maars-living-walls-m923-ar-app\/\" tabindex=\"0\">Maars Living Walls &#8211; M923 AR-app<\/a> \n\t\t\t\t<span class=\"category-display\"><span class=\"category-display-label\"><\/span>\n\t\t\t\t<a href=\"https:\/\/www.totalreality.nl\/en\/solution\/prototyping-en\/\" tabindex=\"0\">Marketing &amp; Sales<\/a><\/span><\/li><li class=\"listing-item\"><a class=\"image\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/despray-ar-app\/\" tabindex=\"0\"><div class=\"img-block\" style=\"background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2019\/12\/despray.jpg)\"><\/div><\/a> \n\t\t\t\t\n\t\t\t\t<a class=\"title\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/despray-ar-app\/\" tabindex=\"0\">Despray AR-app<\/a> \n\t\t\t\t<span class=\"category-display\"><span class=\"category-display-label\"><\/span>\n\t\t\t\t<a href=\"https:\/\/www.totalreality.nl\/en\/solution\/prototyping-en\/\" tabindex=\"0\">Marketing &amp; Sales<\/a><\/span><\/li><li class=\"listing-item\"><a class=\"image\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/warsteiner-ar-application\/\" tabindex=\"0\"><div class=\"img-block\" style=\"background-image:url(https:\/\/www.totalreality.nl\/wp-content\/uploads\/2019\/12\/Warsteiner.jpg)\"><\/div><\/a> \n\t\t\t\t\n\t\t\t\t<a class=\"title\" href=\"https:\/\/www.totalreality.nl\/en\/cases\/warsteiner-ar-application\/\" tabindex=\"0\">Warsteiner AR-application<\/a> \n\t\t\t\t<span class=\"category-display\"><span class=\"category-display-label\"><\/span>\n\t\t\t\t<a href=\"https:\/\/www.totalreality.nl\/en\/solution\/marketing-sales-en\/\" tabindex=\"0\">Marketing &amp; Sales<\/a><\/span><\/li><\/ul><\/div><\/div><\/div>\n\n\n<h2 class=\"hexbig\">Interesting<span data-aos=\"fade-zoom-in\" data-aos-anchor-placement=\"top-center\">Interesting<\/span><\/h2><div class=\"wp-block-columns has-white-background drop interessant\"><div class=\"wp-block-column\"><h4>Technologies<\/h4><ul><li class=\"mixed-reality-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/technologies\/mixed-reality\/\">Mixed Reality<\/a><\/li><li class=\"virtual-reality-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/technologies\/virtual-reality\/\">Virtual Reality<\/a><\/li><li class=\"augmented-reality-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/technologies\/augmented-reality\/\">Augmented Reality<\/a><\/li><li class=\"360video-foto-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/technologies\/360-degree-video-photo\/\">360\u00ba Video \/ Foto<\/a><\/li><li class=\"machine-learning-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/technologies\/machine-learning\/\">Machine Learning<\/a><\/li><\/ul><\/div><div class=\"wp-block-column\"><h4>Markets<\/h4><ul><li class=\"industrie-productie-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/industry-production\/\">Industry &amp; Production<\/a><\/li><li class=\"handel-retail-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/handel-retail-2\/\">Trading &amp; Retail<\/a><\/li><li class=\"bouw-civiel-engineering-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/contruction-civil-engineering\/\">Construction, Civil &amp; Engineering<\/a><\/li><li class=\"chemie-olie-energie-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/chemistry-oil-energy\/\">Chemistry, Oil &amp; Energy<\/a><\/li><li class=\"automotive-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/automotive\/\">Automotive<\/a><\/li><li class=\"transport-logistiek-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/transport-logistics\/\">Transport &amp; Logistic<\/a><\/li><li class=\"onderwijs-onderzoek-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/markets\/education-research\/\">Education &amp; Research<\/a><\/li><\/ul><\/div><div class=\"wp-block-column\"><h4>Solutions<\/h4><ul><li class=\"marketing-sales-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/solutions\/marketing-sales\/\">Marketing &amp; Sales<\/a><\/li><li class=\"prototyping-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/solutions\/prototyping\/\">Prototyping<\/a><\/li><li class=\"proces-optimalisatie-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/solutions\/process-optimisation\/\">Process Optimalization<\/a><\/li><li class=\"training-educatie-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/solutions\/training-educatie\/\">Training &amp; Education<\/a><\/li><li class=\"maintenance-support-en\"><a href=\"https:\/\/www.totalreality.nl\/en\/solutions\/maintenance-support\/\">Maintenance &amp; Support<\/a><\/li><\/ul><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unburden the support department with MR and AR maintenance The importance of maintenance and support for companies is growing enormously. But the support department often faces problems that make it impossible to provide the desired service. But how do you unburden the support department to provide the best possible service? This is possible with MR&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["type-page","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Unburden the support department with MR and AR maintenance - Total Reality<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.totalreality.nl\/en\/unburden-the-support-department-with-mr-and-ar-maintenance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unburden the support department with MR and AR maintenance - Total Reality\" \/>\n<meta property=\"og:description\" content=\"Unburden the support department with MR and AR maintenance The importance of maintenance and support for companies is growing enormously. 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