Why and how you can unburden your support department with AR and MR
Unburden the support department with MR and AR maintenance
The importance of maintenance and support for companies is growing enormously. But the support department often faces problems that make it impossible to provide the desired service. But how do you unburden the support department to provide the best possible service? This is possible with MR and AR maintenance!
When only one technician has specific knowledge about a machine asset and that person is already fully scheduled with other maintenance, for example, machine downtime becomes higher and higher, resulting in dissatisfied end users. New technicians often lack the right experience and information about a particular asset to solve the problem. Offering efficient remote assistance is the solution to unburden the support department. The current (video) calling can be much more effective. It is time to innovate. Remote support can be done by using augmented reality (AR) or mixed reality (MR).
As described in our step-by-step plan ‘In 4 stappen maintenance & support succesvol optimaliseren voor uw organisatie’, it is important to first determine what your current and desired situation is, in order to then determine what you want to use AR or MR for. Define a specific case to get started. Innovate in sprints and then expand.
For example, do you only have one technician with the right knowledge about a particular asset? Then the use case you can focus on is: ‘Remote end-user support using AR’. By being very specific you will see results faster. Below we have described the added value of the techniques for you.
The use of AR or MR for your support department contributes to:
- Work faster and more efficient
Because the right information can be projected in the right place, the mechanics have the right information available. In addition, the mechanic can be directly supported by a colleague who looks along via a Hololens. - More efficient use of your employees
Before your technicians travel to a breakdown, it can be determined how much manpower is needed. This avoids having too little manpower available for urgent malfunctions and preventing the mechanics from getting in each other’s way for minor malfunctions. - Faster induction of new technicians
New forces often lack the knowledge and experience to send them out on their own. The use of AR or MR makes it possible to train the new mechanics faster. In addition, remote assistance from experienced mechanics is also possible. - Satisfied end users
The many benefits that AR and MR technology bring result in better service. Machine downtime is reduced, the first-time-fix rate will be higher and information from previous maintenance is documented. All resulting in satisfied end users.
By starting to innovate in a timely manner, you will see the many benefits that AR or MR bring. A tip from Total Reality: “Just start, but with a plan.”.
Want to know more or augmented or mixed reality? In the blogs below, we explain the techniques and you will discover real-world applications:
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